Approach to Therapy
The therapeutic relationship is one of the strongest predictors of positive outcomes. That’s why we prioritize warmth, compassion, and genuinely showing up for our clients. We want people to feel at ease with us — we’re all just human beings at the end of it all, trying our best, every (sometimes very difficult) day.
We offer a space where you can show up in all of your humanity, however that looks, sounds, and feels for you. Our space is laid back, filled with curiosity, and free of judgement. We bring deep empathy, understanding, humour and our own humanity (when appropriate), as well as attunement, to help build trust. When we bring these qualities into therapy, we co-create a space where clients can build the safety to be vulnerable and bring their authentic selves.
We also recognize that no one exists in isolation. Our thoughts, feelings, behaviours, sense of selves, and ways we relate to others, are all shaped by the systems around us — family, community, culture, work, and broader social structures. Labeling “symptoms” and “disorders” suggests that you are disordered and that there is something wrong with you that needs to be fixed. We know that what are labelled in these ways are not individual issues, and are so often incredibly adaptive responses to incredibly difficult situations. Anxiety, depression, self-doubt, and patterns of relating to others develop as ways to cope, navigate, and even survive the world as we have known it.
As such, therapy isn’t about “fixing” people, but exploring how life experiences shape us. Together, we can work to uncover patterns, expand self-awareness, and identify and shift towards opportunities for healing and growth. Through this process, we hold space for both self acceptance and change. We honour the full, messy, complexity of being human, and support clients in ways that feel right for them.
Why pick us? Click here to check out our FAQs.


The How
Together, we’ll turn down the volume of all the noise and take the heat off so that you can settle into the therapeutic process. Exhale. We want you to feel comfortable, held, and seen.
Together, we’ll build an understanding of the origin story for your presenting concern. What are the patterns of thought, feelings, and behaviours, early life experiences, relationships, and external structures that have influenced your understanding and experience of self?
Together, we’ll take steps towards the life that you want to live by shifting long-held narratives, doing things differently while starting small, and building understanding, resiliency, and self-acceptance.
Therapeutic Modalities
In addition to and of course (!!!), it is just as important that clients are offered clinical skill and experience. Our approaches use an integrated model of care to bring together counselling frameworks, interventions, and various modalities, dependent on the client and their needs. We regularly engage in professional development in celebration of life-long learning and human evolution.
Molly and Olivia are both certified in cognitive behaviour therapy (CBT) and acceptance and commitment therapy (ACT), while also drawing from compassion-focused therapy, skills from dialectical behavior therapy (DBT), somatics (body-based interventions), attachment-based therapy, and consideration of early life experiences. Both Molly and Olivia are trained and experienced in working with trauma, utilizing strategies from internal family systems, the attachment, regulation, and competency (ARC) framework, and trauma-focused cognitive behaviour therapy (TF-CBT).
Our work is really determined by whatever is the best fit for you and your goal.
More about the modalities we draw from…
Cognitive Behaviour Therapy (CBT)
Acceptance and Commitment Therapy (ACT)
Dialectical Behaviour Therapy (DBT)
Attachment-Based Therapy
ARC Framework
Internal Family Systems (IFS) Therapy
We look forward to hearing from you!
© 2023 Heffernan Counselling
Offering in-person counselling in Burlington, Ontario and virtual counselling across Ontario, Canada.
Location: The Therapy Commons
3425 Harvester Road, Suite 213
Burlington, ON L7N 3N1
Contact Molly: (226) 779-4493
Contact Olivia: (289) 401-5174



Proud ally and 2SLGBTQIA+ affirming care provider
Neurodivergent affirming care provider